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FAQ
Quick answers. Clear information.Products, compatibility, and warrantySupport you can rely on.
What is PISEN Tech?
PISEN Tech is a global mobile accessory brand known for high-quality charging solutions and smart accessories. With over 20 years of experience, PISEN focuses on safety, innovation, and reliable everyday performance.
Are PISEN products safe to use?
Yes. PISEN products are designed with multiple safety protections, including over-current, over-voltage, over-temperature, and short-circuit protection. Selected products also comply with international and local safety standards.
How can I contact customer support?
You can contact PISEN customer support through the official website or the authorized store where you purchased the product.
You may also reach us via the following channels:
- Phone: +66 84 004 1099
- Email: info@pisentech.co.th
- LINE Official Account: https://line.me/R/ti/p/@346zkaib
Our support team is happy to assist you.
What is the warranty period for PISEN products?
PISEN products are covered by a limited warranty of 1 to 2 years, depending on the product category.
A 1-year warranty applies to accessories such as cables, audio accessories, and batteries.
A 2-year warranty applies to power banks, wall chargers, and wireless chargers.
Warranty coverage is subject to terms and conditions and applies to manufacturing defects under normal use.
Screen protectors are not covered by warranty, as scratches and surface wear are considered normal wear and tear.
